Warranty information
Zerra Performance Limited Warranty Policy
Our Commitment to You
At Zerra Performance, we take pride in the quality and durability of our products. If you experience any issues or need guidance regarding your warranty, we are happy to assist you We're committed to ensuring your experience with our products is both positive and reliable.
Warranty Coverage
Zerra Performance warranties apply exclusively to the original purchaser and cover material defects and manufacturing faults within the warranty period.
Zerra Performance Exhaust Systems — 2-Year Limited Warranty
This warranty is valid from the date of purchase and only applies when products are used as intended under recommended conditions.
Installation Requirements
It is essential to follow all installation and setup guidelines provided with your Zerra Performance equipment. One critical step is to re-tighten all bolts and fasteners after the first use. Failing to perform this safety check may lead to functional issues and void the warranty.
Return Authorization & Product Evaluation
Before returning any product for warranty consideration, customers must obtain return authorization. Unauthorized returns will not be accepted or processed. Once returned, products will be inspected to determine the validity of the claim. Zerra Performance will not dispatch replacement items prior to receiving and evaluating the original part.
Exclusions from Warranty
Our warranty does not cover the following:
- Normal wear and tear or aesthetic damage.
- Loss, theft, or missing components.
- Any form of misuse, neglect, accidents, or unauthorized alterations.
- Improper installation or maintenance.
- Environmental exposure, including rust, corrosion, and salt damage.
- Indirect losses such as downtime, loss of use, labor, or income.
- Shipping expenses related to warranty service.
- Usage in racing, competitions, or other high-stress activities.
- Failure to tune or calibrate the engine correctly to maintain proper air/fuel ratios.
Use in Racing or High-Stress Conditions
Zerra Performance products are engineered for off-road and recreational use, not for competitive or race applications. When used in racing or similar high-intensity environments, all warranty coverage is automatically voided. High-performance activities can strain various vehicle components, and a malfunction elsewhere in the system (e.g., a faulty injector) can trigger damage to our parts, such as exhaust overheating. Such damage is not covered under any circumstances.
Liability Disclaimer
Zerra Performance provides components designed to enhance performance under off-road conditions. We are not responsible for injuries, damage to property, or other incidents that occur as a result of using our products. Use at your own risk and always ensure compliance with local laws and safety regulations.
Resolving Warranty Claims
If your product is found to be defective within the warranty period, Zerra Performance will, at our discretion, repair or replace the faulty component. This solution is the exclusive remedy provided by this warranty.
Getting Warranty Support
To request warranty service, please reach out to our support team with a clear explanation of the issue and proof of purchase. We’re here to help guide you through the process efficiently.
Legal Rights and Coverage
This Limited Warranty grants you specific legal rights. Depending on your location, you may also have other rights under applicable laws. These vary from one jurisdiction to another.
Final Terms
This policy represents the complete and exclusive warranty offered by Zerra Performance. No other express or implied warranties apply.